First We'd like to note if there are any missing or broken parts with the items you ordered the first thing to do is follow the directions your package gives you. This site cannot replace any of these parts for you. If you have a different problem with this product please contact us by e-mail of telephone.(provided below) We will be happy to assist you with returns but please note that if you ship the product back you must pay for the shipping and handleing. We will either give you a credit for the amount of product and original shipping or if possible refund your money